Privacy Policy


Introduction
Crowns Journey LLC (“Crowns Journey,” “we,” “us,” or “our”) is committed to protecting your privacy and keeping your personal information secure. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you use the Crowns Journey website and services (the “Site” or “Services”). By using the Site or Services, you agree to the terms of this Privacy Policy.

Data controller
Crowns Journey LLC is the data controller for personal information collected through the Site. Where local law requires a local representative or additional controller details, we will provide them on request.

Information we collect

  • Device information: Technical details collected automatically when you visit the Site, such as browser type, IP address, time zone, and cookies.

  • Usage information: Pages and products you view, referral sources (including search terms), and interactions with the Site.

  • Account and contact information: Information you provide when you register, subscribe, place an order, or fill forms, including name, email address, postal address, telephone number, organization, and payment information.

  • Communications: Records of correspondence and preferences when you contact us, subscribe to newsletters, or otherwise interact with customer support.

  • Other information: Any other personal data you choose to provide.

How we use your information
We use personal data to:

  • Provide, operate, maintain, and improve the Site and Services.

  • Process transactions, manage accounts, and deliver purchases or subscriptions.

  • Communicate with you about your account, orders, and updates.

  • Send marketing communications where you have consented or where permitted by law.

  • Detect, prevent, and respond to fraud, abuse, security incidents, and technical issues.

  • Generate aggregated, anonymized analytics to improve the Site and Services.

Legal bases for processing (global overview)

  • Contract: To perform contractual obligations when you purchase or use Services.

  • Legitimate interests: To operate and improve our business, protect the Site, detect fraud, and ensure security, balanced against your rights.

  • Consent: Where required for marketing, cookies, or other processing under applicable law.

  • Legal obligation: To comply with applicable laws, court orders, or regulatory requests.

Sharing and disclosures

  • Service providers: We share data with trusted third-party vendors (hosting, payment processors, analytics, email delivery, customer support) who process data on our behalf under contract and confidentiality obligations.

  • Business transfers: In the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of that transaction.

  • Legal and safety reasons: We may disclose data to comply with legal obligations, enforce our terms, protect rights, property, safety, or to investigate fraud.

  • Public or aggregated data: We may publish aggregated or de-identified data that does not reasonably identify individuals.

International transfers and safeguards
We operate globally and may transfer or process personal data in countries different from where you live, including the United States, Canada, India, and others. Where transfers occur, we apply appropriate safeguards required by applicable law, such as standard contractual clauses, binding corporate rules, or reliance on adequacy decisions. If you are in a jurisdiction that requires additional protections, contact us for details about the safeguards we use.

Cookies and tracking
We use cookies, web beacons, and similar technologies to provide, secure, and analyze the Site, remember preferences, and personalize content. You may manage or disable cookies through your browser settings or opt-out tools; however, disabling certain cookies may affect Site functionality.

Data retention
We retain personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose; contact us to request specific retention details.

Data security
We use administrative, technical, and physical measures to protect personal data against unauthorized access, loss, misuse, or alteration. While we take reasonable steps to secure your information, no security measure is completely fail-safe. We will notify affected individuals and regulators as required by law in the event of a data breach.

Your rights (by region)

  • European Union / European Economic Area (EU/EEA): You may have the right to access, correct, delete, restrict processing, object to processing, request data portability, withdraw consent, and challenge automated decisions. To exercise rights, contact us; we may request identity verification.

  • United Kingdom: Similar rights to the EU/EEA under UK data protection law.

  • California (CCPA/CPRA): California residents may request disclosure of categories and specific pieces of personal data collected, correct inaccurate personal data, delete personal data (with exceptions), opt out of sale/sharing (if applicable), and request non-discrimination for exercising rights. To submit a request, contact us as below.

  • Other jurisdictions: Depending on local law, you may have additional rights. Contact us to confirm which rights apply and how to exercise them.

How to exercise rights
Submit requests, verification, or questions to care@crownsjourney.com. We will respond within the timeframes required by applicable laws. For privacy requests, please include your name, contact details, and a clear description of the request. We may require additional information to verify your identity before acting on requests.

Children’s privacy
The Site and Services are not intended for children under the age of 13 (or higher minimum age applicable in your jurisdiction). We do not knowingly collect personal data from children. If we learn we have collected data from a child without parental consent, we will take steps to delete it.

Third-party links and services
The Site may include links or integrations with third-party sites, apps, or services. This Privacy Policy does not apply to those third parties. Review their privacy policies before providing any personal information.

International users
If you are located outside the country where the Site is hosted, please be aware your data will be transferred to, stored, and processed in other countries. By using the Site, you consent to the transfer of your data to countries that may have different data protection laws than your country of residence.

Children
We do not knowingly collect personal data from children under the applicable minimum age. If you believe a child has provided personal data to us, contact us to request deletion.

Updates to this policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on the Site with an updated “Last updated” date. Continued use of the Site after changes indicates acceptance of the updated policy.

Contact information
For questions, requests, or concerns about this Privacy Policy or your personal data, email us at care@crownsjourney.com or write to:

Crowns Journey LLC
Email: care@crownsjourney.com

Last updated: July 2026